[Reliable trucking (freight) companies have been selected by Watertech to deliver each new Whirlpool Bath. Watertech packages each bath individually to ensure safe delivery to each customer. The freight carrier will notify customer and schedule a delivery time after the bath leaves our manufacturing facility. Call Watertech if you have any questions (i.e. price, product, technical, shipping etc.) Phone 1-800-289-8827, Fax: 423-926-6438 email at [email protected].
INSPECTION AND CLAIMS PROCEDURE: Follow the steps below to eliminate any questions about who is responsible for visible or concealed damage that may have occurred in shipping. Examine the shipping box for signs of damage or mishandling, i.e. staples pulled loose, flaps unglued, punches to the box, severe indentations, or crushed corners. If the box is damaged, the delivery person and receiving person / onsignee must note the damage to the box on delivery paperwork before opening the box. Open the box and inspect the tub for damage. If damage is found, call Watertech at 1-800-289-8827 before accepting tub. Minor defects such as scuffs, scratches, etc… can be easily taken care of by one of our service people. All issues need to be resolved before signing delivery paperwork.
CONCEALED DAMAGE: Watertech allows the consignee / owner no more than 48 hours from time of receipt to inspect and report any concealed damage (i.e. leaks, broken pipes, etc…) or shortages of merchandise ordered (i.e. heater, drain, jet trim, etc…). Report concealed damage and shortage to Watertech 1-800-289-8827.
FAILURE OF THE CONSIGNEE TO INSPECT AND REPORT ANY CONCEALED DAMAGE WITHIN THE 48 HOUR PERIOD PLACES FULL RESPONSIBILITY FOR ANY CONCEALED DAMAGE ON THE CONSIGNEE.
PRE-TEST YOUR TUB: You must pretest your tub for leaks within 48 hours of receipt. Watertech tubs go through rigorous testing for plumbing leaks and proper operation prior to shipping, but as a secondary precaution, the tub must be re-tested for leaks and proper operation within the allotted 48 hours and before installation. Test your tub in a location that will not be damaged by spilled water such as a basement, driveway, or a garage. Pre-testing your tub allows you to find any plumbing connections that might have worked loose during shipping.
HOW TO PRE-TEST YOUR TUB: Place your tub on a firm flat surface, make sure top of tub is level in all directions. Tape over the drain. Fill with water to 1 or 2 inches above the highest jet. Plug the motor into a GFCI protected outlet, and with the pump running, check all pipes and fittings for moisture. If no leaks are found, remove tape over drain and check for proper drainage. If all is correct, you may continue the Installation process.
IF ANY PROBLEMS ARE DISCOVERED DO NOT INSTALL THE TUB UNTIL YOU HAVE SPOKEN WITH A WATERTECH REPRESENTATIVE AT 1-800-289-8827